News for 'customer engagement'

30 IndiGo planes grounded due to supply chain problem

30 IndiGo planes grounded due to supply chain problem

Rediff.com7 Nov 2022

IndiGo on Monday said that around 30 aircraft are grounded due to "supply chain disruptions" and the country's largest airline is evaluating wet leasing of planes and other options to boost operations. At the end of September, the carrier -- also the world's seventh largest in terms of daily departures -- had 279 aircraft in its fleet. It operates more than 1,600 daily flights and currently flies to 100 destinations, including 26 international ones.

Data breach could cost world's top brands up to $223 billion

Data breach could cost world's top brands up to $223 billion

Rediff.com10 Mar 2021

The world's top brands across sectors might lose between $93 billion and $223 billion because of a data breach, a first-of-its-kind study by Interbrand and Infosys, called 'Invisible Tech, Real Impact', has found. This represents 4-9.6 per cent of their cumulative value. The study gains significance in the backdrop of yet another massive hack, this time of Microsoft's email software, which is estimated to have affected at least 60,000 known victims globally, according to Bloomberg. The study found that there is a long-term impact of data breaches on brands across sectors.

7 Ways To Avoid Start-Up Failure

7 Ways To Avoid Start-Up Failure

Rediff.com28 Jun 2022

Companies that do not know why they are doing good also do not know why they are failing when they are on a downward slide, notes Baqar Iftikhar Naqvi, founder and CEO, Upriver, a sales accelerator firm.

Why Bank HRs Are Under Pressure Suddenly

Why Bank HRs Are Under Pressure Suddenly

Rediff.com10 Nov 2022

Employees across segments, including those involved in specialised jobs such as technology, compliance and risk management, have started leaving the bank fold in hordes, observes Tamal Bandyopadhyay.

Peeing incident: Air India reviews liquor policy; pilot, crew grounded

Peeing incident: Air India reviews liquor policy; pilot, crew grounded

Rediff.com7 Jan 2023

Tata Group-owned Air India CEO Campbell Wilson on Saturday apologised for a flyer urinating on a fellow female passenger on a flight from New York in November, and said four cabin crew and a pilot have been de-rostered and the airline is reviewing policy of serving alcohol on flights.

Has Apple's Roller-Coaster Ride In India Ended?

Has Apple's Roller-Coaster Ride In India Ended?

Rediff.com21 Apr 2023

The new mantra was to align Apple's ambition with the government's, focusing on Modi's favourite themes of Make in India, employment generation and India as a high-tech export hub.

How stranded Air India passengers are faring in remote Magadan

How stranded Air India passengers are faring in remote Magadan

Rediff.com7 Jun 2023

The flight, carrying 216 passengers and 16 crew, landed safely, the Tata Group-owned private carrier said in a statement Tuesday evening.

HUL appoints Rohit Jawa as new MD & CEO

HUL appoints Rohit Jawa as new MD & CEO

Rediff.com11 Mar 2023

FMCG major HUL on Friday announced the appointment of Rohit Jawa as the managing director & chief executive officer to succeed Sanjiv Mehta who will retire from the company after leading it for a decade. Jawa, presently the Chief of Transformation for Unilever, would take over the leadership role for a term of five consecutive years with effect from June 27, 2023, the company said in a statement. "The appointment of Rohit Jawa as a whole-time director and MD & CEO will be subject to approval of Shareholders and other statutory approvals as may be applicable," it added.

Luxury Carmakers Eye Small Towns

Luxury Carmakers Eye Small Towns

Rediff.com28 Mar 2023

Many of these companies have a waiting period from 6-18 months now, indicating a rise in demand.

Technology will make Test cricket more slicker: Chappell

Technology will make Test cricket more slicker: Chappell

Rediff.com3 Jan 2023

Australian great Greg Chappell believes technology, specially artificial intelligence, will make cricket "slicker" and "unpredictable", changing how it is practiced, played and consumed in the future.

Rs 653 cr import duty evasion notice slapped on Xiaomi

Rs 653 cr import duty evasion notice slapped on Xiaomi

Rediff.com5 Jan 2022

Chinese phone maker Xiaomi's India unit has been slapped with a Rs 653 crore notice for alleged evasion of import duty, as per an official statement. A show-cause notice has been slapped on Xiaomi India following recovery of documents during searches on its premises that indicated remittance of royalty and licence fee to US and Chinese firms under contractual obligations, the union finance ministry said on Wednesday. Replying to an email query, a Xiaomi spokesperson said, "At Xiaomi India, we give utmost importance to ensuring we comply with all Indian laws.

Himachal Pradesh: Stalemate between Adani Group, truckers ends after 67 days

Himachal Pradesh: Stalemate between Adani Group, truckers ends after 67 days

Rediff.com20 Feb 2023

The cement plants at Barmana (Bilaspur district) and Darlaghat (Solan district) had closed operations on December 14 due to the dispute between the company and truckers engaged in the carriage of cement and clinkers. According to a government statement, Chief Minister Sukhvinder Singh Sukhu said, "We have arrived at consensus, thereby protecting the interests of both the truck-operator unions and the management, besides welfare of all others who were being directly or indirectly hit by the stalemate."

Negligence Of Cybersecurity May Spoil The Party

Negligence Of Cybersecurity May Spoil The Party

Rediff.com28 Feb 2023

'As long as businesses do not consider cyber recovery an integral part of their enterprise IT, they remain greatly vulnerable.'

UK regulator probes Air India's data leak impacting 4.5 mn passengers

UK regulator probes Air India's data leak impacting 4.5 mn passengers

Rediff.com26 May 2021

EU and UK laws require airlines to incorporate data protection measures and report data breach to regulators within 72 hours. Non-compliance can invite steep fines.

Banks should pass on the rate benefit to customers: Shaktikanta Das

Banks should pass on the rate benefit to customers: Shaktikanta Das

Rediff.com5 Aug 2019

Reserve Bank of India Governor Shaktikanta Das tells Anup Roy, Raghu Mohan and Niraj Bhatt that it is time for banks to lower interest rates and start lending to cash-starved finance companies after due credit appraisal and proper risk assessment.

Restaurants' staff say will seek pay hike, fear tips may dwindle

Restaurants' staff say will seek pay hike, fear tips may dwindle

Rediff.com6 Jul 2022

With hotels and restaurants being barred from levying service charge, waiters, chefs and other workers are worried they will lose out on money and are planning to approach managements to seek a pay raise. They are also apprehensive that tips given by customers out of goodwill will dwindle. Uttarakhand-native Prakash Singh Koranga, 27, a chef who works at an outlet of popular franchise Moti Mahal Deluxe restaurant in south Delhi, said service charge which gets proportionally divided among the staff acts as an "extra income" and "incentive to give our best at the job".

Will come back with a bang in credit cards: HDFC Bank CEO Jagdishan

Will come back with a bang in credit cards: HDFC Bank CEO Jagdishan

Rediff.com19 Aug 2021

A day after the Reserve Bank of India (RBI) lifted its ban on HDFC Bank on issuing new credit cards, the country's largest private sector lender on Wednesday said it had resources and plans in place to "further reinforce pole position in the credit card segment" and that it would "come back with a bang". "We will aggressively go to the market, with not just our existing suite of credit cards but also new offerings in the form of co-brands and partnerships," Sashidhar Jagdishan, managing director and chief executive officer of HDFC Bank, said in a letter to his employees. The bank's management had earlier indicated that the lender had been sourcing liability customers aggressively over the past few months.

How credit card route to UPI may come at a price for merchants

How credit card route to UPI may come at a price for merchants

Rediff.com20 Jun 2022

The Reserve Bank of India's (RBI's) recent decision to allow credit cards for payments through the Unified Payments Interface (UPI) is likely to attract a merchant discount rate (MDR), said a top payment industry source. For smaller merchants, a subsidy for MDR could be provided. "With credit card-UPI linkage, UPI will not only be a payment instrument but also a lending platform. "How can banks lend without a commercial model? Also, the government has said MDR will be zero for payment products but not for lending products," the source said, indicating the MDR regime for credit card-linked UPI payments.

MFIs should not throw caution to wind, warns RBI

MFIs should not throw caution to wind, warns RBI

Rediff.com27 Oct 2021

Reserve Bank of India Deputy Governor M Rajeshwar Rao on Wednesday said while the central bank will foster growth in the microfinance (MFI) sector, the lenders in the space should not throw caution to the wind to achieve higher asset growth and returns. MFIs should not try to mimic the strategies of mainstream finance, as those serving the microfinance borrowers have a greater need to balance the social objectives with their lending operations, he said.

'A lot has been done between India and the US in the last two years than it was done before'

'A lot has been done between India and the US in the last two years than it was done before'

Rediff.com23 Jun 2023

'With Trump, the relationship was very transactional, whereas with President Biden it is very structured.'

India's Foreign Trade Policy 2023 eyes $2 trillion exports by 2030

India's Foreign Trade Policy 2023 eyes $2 trillion exports by 2030

Rediff.com31 Mar 2023

The government on Friday came out with Foreign Trade Policy (FTP) 2023 which seeks to boost the country's exports to $2 trillion by 2030 by shifting from incentives to remission and entitlement based regime. Unlike the practice of announcing 5-year FTP, the latest policy has no end date and will be updated as and when needed, said Director General of Foreign Trade (DGFT) Santosh Sarangi while briefing media about FTP 2023. Earlier, Commerce and Industry Minister Piyush Goyal unveiled FTP 2023 which will come into effect from April 1, 2023.

'India is Amazon's second-largest technology hub'

'India is Amazon's second-largest technology hub'

Rediff.com16 Sep 2021

India is the second-largest technology hub for Amazon globally and its teams are powering innovations not only for customers in the country but globally as well, a top company executive said on Thursday. Speaking at Amazon India Career Day, Amazon global senior vice president and country head India Amit Agarwal said the e-commerce company employs over one lakh professionals in India across diverse areas from engineering, supply chain, content creation, marketing, video and others. "India is also the second-largest technology hub for Amazon globally, with some of the most talented software developers, product managers, machine learning scientists, and research scientists as part of the team," he said.

Can You Watch So Many OTT Shows This Week?

Can You Watch So Many OTT Shows This Week?

Rediff.com2 Dec 2022

You'll need an extra pair of eyes for the content flood on OTT this week.

Those who lost polls still engaging in vote-bank politics: PM

Those who lost polls still engaging in vote-bank politics: PM

Rediff.com9 Aug 2014

In a veiled attack on Congress and Samajwadi Party, Prime Minister Narendra Modi accused them of continuing to practice vote-bank politics to divide society and asserted that disturbance of peace and harmony will not be tolerated.

GST Council's recommendations not binding on Centre and states, rules SC

GST Council's recommendations not binding on Centre and states, rules SC

Rediff.com19 May 2022

The Supreme Court on Thursday ruled that the Goods and Service Tax (GST) Council's recommendations are not binding on Union and State but have a persuasive value as the country has a cooperative federal structure.

Reliance Q3 net jumps 41.5%

Reliance Q3 net jumps 41.5%

Rediff.com21 Jan 2022

Reliance Industries on Friday reported a 41.5 per cent jump in its third quarter net profit as oil, retail and telecom businesses fired on all cylinders. Net profit of Rs 18,549 crore in October-December compared with Rs 13,101 crore a year back, the company said in a stock exchange filing. Income from operations rose to Rs 1.91 lakh crore from Rs 1.28 lakh crore.

Biden urged to enter into a trade deal with India

Biden urged to enter into a trade deal with India

Rediff.com5 Apr 2022

A top Republican lawmaker has welcomed India signing a trade deal with Australia, and urged the Biden administration to enter into a similar arrangement with New Delhi that can advance Washington's strong economic agenda in the strategically vital Indo-Pacific region. "I'm pleased to see #Australia & #India sign a strong trade deal," Senate Foreign Relations Committee Ranking Member Jim Risch said in a tweet. "The US needs to do the same and advance a strong economic agenda in the #IndoPacific. "The Biden Admin's failure to lead hurts US growth and our partnership in the region," Risch said in another tweet.

Sebi slaps Rs 25 crore fine on Yes Bank in AT-1 bonds case

Sebi slaps Rs 25 crore fine on Yes Bank in AT-1 bonds case

Rediff.com12 Apr 2021

Markets regulator Sebi on Monday imposed a penalty of Rs 25 crore on Yes Bank in the matter of misselling the lender's AT-1 bonds few years ago. Besides, the watchdog has imposed a fine of Rs 1 crore on Vivek Kanwar, who was the head of the private wealth management team, and Rs 50 lakh each on Ashish Nasa and Jasjit Singh Banga. The two individuals were part of the private wealth management team at the time of violation. They need to pay the penalty within 45 days, Sebi said in its order.

IT majors to focus on localised hiring

IT majors to focus on localised hiring

Rediff.com15 Feb 2021

TCS, Infosys ramp up onshore hiring; Infosys committed to hire 25,000 over 5 years.

Walmart invites Indian sellers to join its US marketplace

Walmart invites Indian sellers to join its US marketplace

Rediff.com20 Jan 2022

Retail giant Walmart on Thursday said it is inviting select Indian sellers to join Walmart marketplace, a curated sellers community that serves more than 120 million US shoppers each month. India is already one of the top sourcing markets for Walmart and the retail major has set an ambitious goal of exporting $10 billion from India each year by 2027. "This initiative expands on over 20 years of Walmart's engagement with Indian exporters," said a statement from Walmart. Walmart is seeking new sellers from India as part of a global drive to attract international sellers and expand the marketplace's product assortment.

Prescriptions a must to buy ayurveda drugs online, says consumer body

Prescriptions a must to buy ayurveda drugs online, says consumer body

Rediff.com14 Jul 2022

The Central Consumer Protection Authority (CCPA) on Thursday directed e-commerce entities to sell specified ayurveda, siddha and unani drugs only after customers upload valid medical prescriptions from registered doctors on the platforms.

What Should Change In Indian Cricket?

What Should Change In Indian Cricket?

Rediff.com28 Feb 2023

'In India we have a lot of superstar worship.' 'If we lose a match, but Tendulkar hits a century people are happy that their star did not let them down.' 'This should change. People should support the team and the sport and not individuals.'

TCS Q3 net profit rises 12.2%; board approves Rs 18,000-cr share buyback

TCS Q3 net profit rises 12.2%; board approves Rs 18,000-cr share buyback

Rediff.com12 Jan 2022

Tata Consultancy Services (TCS) on Wednesday reported a 12.2 per cent rise in its consolidated net profit to Rs 9,769 crore for the December 2021 quarter, and announced Rs 18,000-crore buyback offer for its shareholders at Rs 4,500 per scrip. The country's largest software services firm had logged a net profit of Rs 8,701 crore in the year-ago period. Revenue of the Mumbai-based firm grew 16.3 per cent in the quarter under review to Rs 48,885 crore from Rs 42,015 crore in the corresponding period last fiscal, TCS said in a regulatory filing.

Hike in import duty on gold may fuel smuggling

Hike in import duty on gold may fuel smuggling

Rediff.com1 Jul 2022

The government has hiked gold import duty to 15 per cent from 10.75 per cent to check the current account deficit (CAD) and rising import of the yellow metal. The duty changes came into effect on June 30. Earlier, the basic customs duty on gold was 7.5 per cent, now it will be 12.5 per cent.

Change in tack: Zomato's side ventures continue to outshine core business

Change in tack: Zomato's side ventures continue to outshine core business

Rediff.com20 Feb 2023

Key drivers of profitability for Zomato has not witnessed remarkable growth, the management believes the venture will turn profitable in the long term.

Brokerages want Digital Workforce

Brokerages want Digital Workforce

Rediff.com4 Sep 2021

'We need people who can position a product digitally and craft the journey for customers, by improving user interface and user experience.'

'It was Maulana Azad who set up IITs with full support of Nehru'

'It was Maulana Azad who set up IITs with full support of Nehru'

Rediff.com18 Apr 2023

'It was Maulana Azad's foresight which created the IITs, UGC, science academies across the country.'

Why Netflix Had To Cut Prices

Why Netflix Had To Cut Prices

Rediff.com29 Dec 2021

As of December 2021, Netflix India stood at an estimated 5 million subscribers against 46 million for Disney+Hotstar and 19 million for Amazon Prime Video.

US retailer Macy's tech expense cut may hurt IT giants

US retailer Macy's tech expense cut may hurt IT giants

Rediff.com6 Aug 2022

The company's decision may impact new projects, which are likely to get delayed, said sources in the know. Among the IT players that work with Macy's are Accenture, Cognizant, Tata Consultancy Services (TCS), and Infosys. Macy's is among the top 5-10 clients of these companies.

ICC to celebrate 10th anniversary of India's 2011 WC win

ICC to celebrate 10th anniversary of India's 2011 WC win

Rediff.com18 Feb 2021

The International Cricket Council (ICC) will launch a series named #CWC11Rewind on Friday to mark the 10th anniversary of India's 2011 World Cup triumph at home.